Returns & Exchanges

At Natura Siberica, we want you to be completely satisfied with your organic beauty ritual. If you are not happy with your purchase, you can return unused and unopened products within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer care team via email with your order number and the list of items you wish to return to receive a Return Authorization.

• 2.
  Prepare the Package

  Securely pack the unopened products in their original packaging to ensure they are protected from damage during transit back to our warehouse.

• 3.
  Ship the Items

  Affix the provided return label to your parcel and drop it off at any authorized shipping location; please retain your tracking receipt for verification.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.